System Update: problem solved, reports are being updated

The problem has been resolved, all iTrend statistical reports are now being rebuilt.  Customers should see up-to-date data on their reports shortly (the “Last updated” timestamps on all reports will reflect that):

Timestamp

Timestamp

The issue was caused by recent maintenance Microsoft performed on their Azure Virtual Machines. We use VMs for some of our automated data parsing processes – and several of those processes did not work correctly following the VM update.  Software has been updated to properly handle such situations.

We are sorry for the inconvenience.  We are implementing additional monitoring and making changes to our software to avoid such issues in the future.

iTrend Tech Team

Big Data and Social Media Analytics Company

Tagged with: , ,
Posted in Technology

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: